The challenge
Capiter connects small businesses with stock ordering and delivery. My work focused on the delivery agent app and internal dashboard, helping the teams carrying out and supporting those orders.
The approach
I interviewed delivery agents and used their feedback to shape the route and delivery experience. For the dashboard, I worked with representatives from different teams to organise navigation around their tasks.
The experience
The delivery app brings the daily route, orders and stock together. Agent feedback shaped a runsheet view — the day’s stops and orders in the order they happen — with a clear start action and access to the products being carried.
The runsheet
The runsheet makes the route and its products visible before delivery begins, and a digital custody agreement records that the stock has passed to the agent. A deliberate start action then opens delivery details and the map.
Navigation and arrival
In-app navigation keeps the route and delivery workflow together. At arrival, the merchant profile includes previous orders, and agents can find a previous delivery contact when they need help locating a store, reflecting a practice they described in interviews.
At the store
Agents review the order’s products with the merchant and confirm any requested changes, work through an unloading checklist, then record the payment. If a delivery cannot be completed, the agent records a reason and can add a photograph.
The internal dashboard
The internal dashboard brings order, stock and customer work into a shared interface. I began with navigation because each team used it for different daily tasks: card sorting with team representatives grouped the pages and actions, and we refined the structure together. A quick action adapts to the department and its permissions.
Orders
Orders run through one table, with a detail view that records partial deliveries and a timeline of every change to an order.
Sellers, suppliers and dispatch
Seller and supplier records sit beside the dispatch tools, where a runsheet is built and assigned to an agent.
The outcome
The delivery agent app and the internal dashboard both launched. The work also established a shared design language across them, alongside Ahmed ElMaghraby’s work on the customer and sales apps.
Credits
Delivery agent app and internal dashboard: Sayed Essam. Customer and sales apps: Ahmed ElMaghraby. Design system and design language: both designers. Company: Capiter.
The challenge
Capiter connects small businesses with stock ordering and delivery. My work focused on the delivery agent app and internal dashboard, helping the teams carrying out and supporting those orders.
The approach
I interviewed delivery agents and used their feedback to shape the route and delivery experience. For the dashboard, I worked with representatives from different teams to organise navigation around their tasks.
The experience
The delivery app brings the daily route, orders and stock together. Agent feedback shaped a runsheet view — the day’s stops and orders in the order they happen — with a clear start action and access to the products being carried.
The runsheet
The runsheet makes the route and its products visible before delivery begins, and a digital custody agreement records that the stock has passed to the agent. A deliberate start action then opens delivery details and the map.
Navigation and arrival
In-app navigation keeps the route and delivery workflow together. At arrival, the merchant profile includes previous orders, and agents can find a previous delivery contact when they need help locating a store, reflecting a practice they described in interviews.
At the store
Agents review the order’s products with the merchant and confirm any requested changes, work through an unloading checklist, then record the payment. If a delivery cannot be completed, the agent records a reason and can add a photograph.
The internal dashboard
The internal dashboard brings order, stock and customer work into a shared interface. I began with navigation because each team used it for different daily tasks: card sorting with team representatives grouped the pages and actions, and we refined the structure together. A quick action adapts to the department and its permissions.
Orders
Orders run through one table, with a detail view that records partial deliveries and a timeline of every change to an order.
Sellers, suppliers and dispatch
Seller and supplier records sit beside the dispatch tools, where a runsheet is built and assigned to an agent.
The outcome
The delivery agent app and the internal dashboard both launched. The work also established a shared design language across them, alongside Ahmed ElMaghraby’s work on the customer and sales apps.
Credits
Delivery agent app and internal dashboard: Sayed Essam. Customer and sales apps: Ahmed ElMaghraby. Design system and design language: both designers. Company: Capiter.
