Capiter is a B2B e-commerce platform that combines the operations, marketplace, and financing business models with technology to serve MSMEs across the food and beverage, FMCG, and electronics sectors. It offers a one-stop-shop solution for MSMEs to order inventory, obtain delivery, and access buy-now-pay-later (BNPL) financing facilities. The platform aims to simplify the purchasing process and help MSMEs grow their businesses.
To create a seamless, user-friendly platform that makes it easy for MSMEs to buy and sell products.
To provide a range of financing options to help MSMEs grow their businesses.
To increase revenue by expanding the user base and driving more sales.
Delivery Agent App
I conducted user interviews with the delivery agents and identified the pain points in the existing app. Then, I completely redesigned the app, making it more intuitive and efficient. This improved the overall experience for the delivery agents and helped them to complete their tasks more quickly.
The new revamped app contains three tabs which contains all the tasks and information that the delivery agent needs to know on their daily route.
One of the biggest pain points we got from the agents the lack of knowledge of the products they're carrying in their truck so we introduced a new tab for all the products in the runsheet.
We wanted to track when they start delivering on their route so we introduced a new button "Drag to start" in order to access the delivery information and the map option.
The digital agreement of custody.
Home screen after starting the runsheet.
Special credit to Ahmed ElMaghraby, my friend and the amazing product designer who was working with me on this project at the time, he handled mainly the customer and sales app and I handled the delivery agent and dashboard. We both worked on making the design system and the new design language. One of the best collaborative experiences I had.